1. Ownership of the domain tools-pro.store
Tools-Pro.Store is owned by TOOLSPROSTORE, GLOBAL SOLUTIONS, LDA, based in Aveiro, Rua Carlos Aleluia, nº 4 - loja 3, 3810-077 Aveiro, Portugal, legal entity nº51466986.
For any clarification related to tools-pro.store, or any other, the online store Tools-Pro.Store provides a Customer Service, through which the Customer may, at any time, contact Tools Pro Store to ask for clarification, make suggestions or submit complaints, through the following means:
Letter: Rua Carlos Aleluia, nº 4 - loja 3, 3810-077 Aveiro, Portugal
Telephone: +351 917 877 247
2. Object and Scope
The purchase of any product on Site Tools-Pro.Store and its subdomains, such as account creation, assumes the acceptance of this information and Online Account Terms and Conditions.
Tools-Pro.Store reserves the right to change these General Conditions of Contract and Use without prior notice, with changes published on www.tools-pro.store.
3. Information on content
The reproduction, transfer, distribution or storage of the contents of www.tools-pro.store that are not intended for strictly personal use, without prior written permission granted by Tools-Pro.Store is prohibited.
Tools-Pro.Store reserves the right, at any time, to modify the information on the website about products, promotions, business conditions and services.
All efforts have been gathered to ensure that the information is properly presented, without any typographical errors. Whenever these are verified, Tools Pro Store is responsible for correcting them as soon as possible.
The images attached to the description of the products are purely for illustrative purposes. As such, Tools-Pro.Store advises the customer to consult the product description carefully. In case the information presented does not correspond to the actual characteristics of the product, the customer has the right to terminate the purchase contract, according to the applicable legal terms.
Tools Pro Store clearly states the total price of each product, including fees and taxes, shipping costs, or any other applicable charges.
Despite efforts, some products may present an incorrect price, and the corresponding ones are checked whenever the order is processed.
If the product price is lower than the advertised price, Tools Pro Store will repay the difference. If the price is higher, Tools-Pro.Store will attempt to inform the Customer via email, awaiting their decision to accept the new offer or cancel the order within 14 days from the date the Customer is notified.
The descriptive content of the site is available in several languages, including Portuguese, English, and Spanish.
4. Return Policy
If you purchased an item at tools-pro.store, you have 14 days (inclusive and from the day of the delivery) to return your order, being the shipping costs entirely of the customer's responsibility.
We would like to remind you that you can do this as long as the equipment is in the same condition as it was sold, with no use marks, with all the original accessories, as well as the original packaging. You can return the purchase by calling our support line (put contacts), always mentioning the number of your order.
5. Warranty and After-Sales Service
The items sold by Tools-Pro.Store are covered by the legal guarantee scheme, under Article 5 of Decree-Law No. 67/2003 of April 8, as amended by Decree-Law No. 84/2008 of May 21. With this in mind, in case the product presents any defect or malfunction, the customer should contact Customer Support via email (put email), always mentioning the number of your order.
6. Cancellation Policy
The customer may cancel his order before it's shipped. If the order is already in transit, the shipping cost will be borne by the customer. From the moment of the order delivery, the client has a period of 14 days to return the equipment, being responsible for the shipping costs.
Failure to pay the order within two days of the date it was made will result in its cancellation.
Under the provisions of Decree-Law No. 7/2004 of January 7 (as amended by Decree-Law No. 62/2009 of March 10 and Law No. 46/2012 of August 29) on electronic commerce, Tools Pro Store has the right to cancel the order whenever there is a programming error, defects in our computers, as well as in the contractual offer.
All items available on Tools Pro Store comply with Portuguese law. Tools-Pro.Store is not responsible in case of violation of the law of the country where the order is delivered. It is up to the customer to inquire with the local authorities about the import and/or use conditions of the product he intends to order.